Waterford incident

Elevated errors when attempting to sign-in to Waterford Mentor desktop and mobile applications

Major Resolved View vendor source →

Waterford experienced a major incident on November 25, 2020 affecting mentor.waterford.org and Waterford Mobile Mentor, lasting 6h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 04:42 PM UTC
Resolved
Nov 25, 2020, 11:20 PM UTC
Duration
6h 38m
Detected by Pingoru
Nov 25, 2020, 04:42 PM UTC

Affected components

mentor.waterford.orgWaterford Mobile Mentor

Update timeline

  1. investigating Nov 25, 2020, 04:42 PM UTC

    Currently one of our partners utilized to deliver Waterford Mentor is experiencing elevated error rates affecting users ability to sign-in to the product.

  2. investigating Nov 25, 2020, 04:42 PM UTC

    Partner has been notified and is investigating underlying cause, currently awaiting response.

  3. monitoring Nov 25, 2020, 10:16 PM UTC

    Services are functioning again but may still be in a degraded state, continuing to monitor issue until our partner communicates full resolution

  4. monitoring Nov 25, 2020, 10:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 25, 2020, 11:20 PM UTC

    Partner has confirmed resolution of this issue Waterford Mentor products are now operational.