Waterford incident

Increase in errors during authentication attempts

Minor Resolved View vendor source →

Waterford experienced a minor incident on October 6, 2021 affecting my.waterford.org and teacher.waterford.org and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2021, 03:05 PM UTC
Resolved
Oct 06, 2021, 06:24 PM UTC
Duration
3h 19m
Detected by Pingoru
Oct 06, 2021, 03:05 PM UTC

Affected components

my.waterford.orgteacher.waterford.orgWaterford Mobile Mentor

Update timeline

  1. investigating Oct 06, 2021, 03:05 PM UTC

    Some students and teachers are experiencing 500 errors while attempting to authenticate we are currently investigating cause.

  2. investigating Oct 06, 2021, 03:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 06, 2021, 04:04 PM UTC

    Issue has been resolved.

  4. resolved Oct 06, 2021, 06:24 PM UTC

    This incident has been resolved.