Waterford experienced a minor incident on September 12, 2023 affecting my.waterford.org and studentportal.waterford.org, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
my.waterford.orgstudentportal.waterford.org
Update timeline
- investigating Sep 12, 2023, 03:08 PM UTC
We have identified longer than usual wait times when launching and playing activities and are actively investigating the issue.
- investigating Sep 12, 2023, 04:34 PM UTC
We have identified the root cause and are working on a mitigation strategy.
- identified Sep 12, 2023, 04:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2023, 05:34 PM UTC
Additional mitigation steps have been taken, and wait times are back to normal levels.
- resolved Sep 12, 2023, 06:26 PM UTC
The issue has been resolved however, it impacted our data replication processes reports, dashboards and upstart assignments may be delayed as jobs resume normal operation.