Waterford incident

Users unable to authenticate with Waterford Reading Academy products

Major Resolved View vendor source →

Waterford experienced a major incident on March 12, 2025 affecting my.waterford.org and upstart.waterford.org and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 01:19 PM UTC
Resolved
Mar 12, 2025, 02:29 PM UTC
Duration
1h 9m
Detected by Pingoru
Mar 12, 2025, 01:19 PM UTC

Affected components

my.waterford.orgupstart.waterford.orgmentor.waterford.orgteacher.waterford.org

Update timeline

  1. investigating Mar 12, 2025, 01:19 PM UTC

    We are currently investigating this issue.

  2. identified Mar 12, 2025, 01:23 PM UTC

    The issue has been identified, and a fix is currently in progress

  3. monitoring Mar 12, 2025, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2025, 02:29 PM UTC

    This incident has been resolved.