Wasabi incident
Wasabi.com Try Free Sign-up Form Returning Server Error
Wasabi experienced a minor incident on May 14, 2025 affecting Wasabi.com, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 04:47 PM UTC
The Try Free Sign-up form on wasabi.com is currently returning Server Error responses upon submission. We are investigating this issue and will update the page here when we have more information.
- monitoring May 14, 2025, 05:31 PM UTC
We have identified the issue with the sign-up form submission, and have rolled back changes to restore functionality. This issue should be resolved for all users now, please reach out to [email protected] with any remaining questions.
- resolved May 14, 2025, 07:04 PM UTC
This issue has been resolved.
- postmortem May 14, 2025, 09:31 PM UTC
From approximately 13:45 to 17:15 UTC, customers using the Free Trial Form Sign Up on Wasabi.com may have been met with a “Server Error” when submitting their request. Due to an error within one of our website modules, a portion of the service was impacted, which prevented the forms from being submitted properly. That error was resolved and the forms are now properly submitted and processed.