Walr incident
Intermittent validation issue preventing some survey responses
Walr experienced a minor incident on September 15, 2026 affecting Survey Collection, lasting 17h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 03:07 PM UTC
Status: Investigating We are seeing intermittent answer validation errors on questions, whereby the survey is forcing a missing answer check on questions, even when the question has been answered. We are looking into this as a priority and will provide updates. Affected components Survey Collection (Degraded performance)
- identified Sep 15, 2026, 04:49 PM UTC
Status: Identified The issue has been identified and a solution is on its way. Affected components Survey Collection (Degraded performance)
- monitoring Sep 15, 2026, 05:03 PM UTC
Status: Monitoring A solution has been released, we're now monitoring if the issue reoccurs. Please let us know if you're still experiencing similar issues. Affected components Survey Collection (Operational)
- resolved Sep 16, 2026, 08:14 AM UTC
Status: Resolved The issue is now resolved. Affected components Survey Collection (Operational)