Wallester incident

Temporary Disruption in “SyncTokens” Endpoint Availability

Wallester experienced a minor incident on May 20, 2025 affecting White-Label API, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started: May 20, 2025, 03:37 PM UTC
Resolved: May 20, 2025, 06:59 PM UTC
Duration: 3h 22m
Detected by Pingoru: May 20, 2025, 03:37 PM UTC

Affected components

White-Label API

Update timeline

identified May 20, 2025, 03:37 PM UTC

We wanted to bring to your attention a temporary disruption in specific endpoint availability. The difficulties with one of our endpoints are caused by recent maintenance on a third-party provider's side. We are actively working with them to resolve the problem and restore full functionality as soon as possible. Incident impact: Endpoint "SyncTokens" availability Timeline: 20/05/2025 Reported Start time: 13:00 (EEST) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].
resolved May 20, 2025, 06:59 PM UTC

This issue has now been fully resolved, the endpoint availability is restored. Incident impact: Endpoint "SyncTokens" availability Timeline: Reported Start time: 13:00 (EEST) Reported End time: 21:28 (EEST) No further updates, the issue is resolved. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].