Wallester experienced a minor incident on January 31, 2025 affecting Wallester Business API and White-Label API, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 31, 2025, 01:38 PM UTC
We want to inform you of a temporary disruption affecting the Visa Token service. Timeline: Date: 31/01/2025 Incident identified: 13:44 (CET) Incident Impact: The provisioning and management of tokens for new cards are currently affected. Previously added cards in Apple Pay and Google Wallet continue to function as expected. The issue has been identified and the fix is being prepared. The responsible teams are taking all necessary actions to resolve the issue as soon as possible. We understand the inconvenience this may cause and appreciate your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact our support team at: [email protected].
- resolved Jan 31, 2025, 04:52 PM UTC
This issue has now been fully resolved. Wallester is conducting an internal review of the event to mitigate against future occurrences. Incident impact: Сardholders experienced difficulties adding new cards to ApplePay, Google Wallet, or a similar service. Timeline: Date: 31/01/2025 Incident identified: 13:44 (CET) Reported end time: 17:39 (CET) No further updates, issue resolved. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].