Wallester incident

Temporary interruptions of payments & API services

Major Resolved View vendor source →

Wallester experienced a major incident on April 1, 2025 affecting Payment Processing and Account Top-Up and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 12:31 AM UTC
Resolved
Apr 01, 2025, 12:55 AM UTC
Duration
24m
Detected by Pingoru
Apr 01, 2025, 12:31 AM UTC

Affected components

Payment ProcessingAccount Top-UpWallester Business APIWallester Business Client PortalWhite-Label APIWhite-Label Back Office Portalwallester.comSandbox

Update timeline

  1. investigating Apr 01, 2025, 12:31 AM UTC

    Dear Partner/ Client, We wanted to bring to your attention a temporary disruption in certain functionalities. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API Wallester Business Client Portal Timeline: 01/04/2025 Reported Start time: 03:20 (EET) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].

  2. identified Apr 01, 2025, 12:48 AM UTC

    Dear Partner, The issue has been identified and the fix is being prepared. The responsible teams are taking all necessary actions to resolve the issue as soon as possible. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API White-Label API Timeline: 01/04/2025 Reported Start time: 03:20 (EEST) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

  3. resolved Apr 01, 2025, 12:55 AM UTC

    Dear Partner, This issue has now been fully resolved. Wallester is conducting an internal review of the event to mitigate against future occurrences. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API White-Label API Timeline: 01/04/2025 Reported Start time: 03:20 (EEST) Reported End time: 03:44 (EEST) We understand the inconvenience this may cause. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to our support team at [email protected].