Walkme experienced a notice incident on August 18, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 18, 2021, 11:31 AM UTC
Started: August 18th at 12:00am GMT Resolved: August 18th at 7:00 am GMT Root cause of the issue: Improvement to the report scheduling mechanism that was deployed to our Production instance after a round of QA introduced the bug to our system Resolution: The improvement was reverted and the queuing reports were deleted. Our Development Team is now conducting a deep dive investigation to understand how this happened.