Walkme incident

Unable to log into Editor, Admin Spaces, and Insights

Critical Resolved View vendor source →

Walkme experienced a critical incident on February 2, 2022 affecting Designer (Editor) and Admin Space and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2022, 10:56 PM UTC
Resolved
Feb 03, 2022, 01:28 AM UTC
Duration
2h 31m
Detected by Pingoru
Feb 02, 2022, 10:56 PM UTC

Affected components

Designer (Editor)Admin SpaceInsights dashboards

Update timeline

  1. investigating Feb 02, 2022, 10:56 PM UTC

    Our development team currently investigating an issue that is preventing users from logging into the WalkMe Editor, Admin Spaces, and Insights.

  2. identified Feb 02, 2022, 11:35 PM UTC

    The issue has been identified and a fix is being worked on.

  3. monitoring Feb 03, 2022, 12:58 AM UTC

    A fix has been implemented and we are monitoring the results. Login services should be restored while we continue to monitor results.

  4. resolved Feb 03, 2022, 01:28 AM UTC

    All login services are restored. The issue was due to a communication failure between certain services which our development team has resolved and they are taking preventative measures to avoid similar issues in the future.