Walkme incident
WalkMe Segmentation based on Incoming Integrations is not functioning as expected
Walkme experienced a critical incident on March 14, 2023 affecting Incoming integrations, lasting 23h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 14, 2023, 04:07 PM UTC
Our R&D team has identified an issue relating to incoming integrations which is impacting Segmentation or Conditions based on integrations. This may result in the Segmentation or Conditions based on Integrations incorrectly evaluating as false. The source of the issue has been identified and our team is working to resolve with the highest priority. We are constantly monitoring for updates and will report when this behavior is resolved.
- identified Mar 14, 2023, 04:11 PM UTC
We received an update that our team has been able to stabilize the behavior and are working on fully resolving the issue.
- identified Mar 14, 2023, 05:22 PM UTC
Our team is continuing to work on fully resolving this behavior with the highest priority.
- identified Mar 14, 2023, 06:34 PM UTC
Our team has identified the root cause of the issue and is working on a solution with the highest priority.
- monitoring Mar 14, 2023, 11:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 15, 2023, 03:49 PM UTC
After continuous monitoring our team has confirmed that the fix applied is working as expected and the Integration based Condition Service is fully operational.