Walkme experienced a major incident on October 22, 2024, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 22, 2024, 04:53 PM UTC
Due to a bug introduced in the newest Microsoft Edge version, many browser extensions, including the WalkMe extension, may fail to work properly on Edge versions 130 or later. Microsoft has confirmed they are working to revert the impacted Edge versions in the next release, which is scheduled for this week. An update will be provided once a more detailed release schedule is provided. WalkMe engineering has been able to determine the following workarounds to review with your IT team for an immediate solution as an alternative to waiting for the Microsoft fix. Unique Extension Deployment: WalkMe can provide a new extension that can be mass-deployed by your IT team. Please reach out to WalkMe Support for assistance. The unique extension offers additional long term benefits including: Quicker access to extension hotfixes and new features than the Edge webstore Enhanced security controls - URL allow and block lists to control where WalkMe is allowed to play Branding customizations - Customize the name and description end users see in the browser Ability to disable auto updates and control updates Reverting Edge Version: Revert to a previous version of Microsoft Edge, specifically version 128. Please find a link to the Microsoft bug here: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/179
- identified Oct 23, 2024, 06:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 24, 2024, 11:13 PM UTC
Microsoft has released a fix for this issue in Edge stable version 130.0.2849.56. Please see their status page update under version 130 here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues With this Microsoft fix for the Edge store extension, the workaround WalkMe offered in regard to a unique extension is no longer needed. However, we'd like to highlight the benefits below if this is something users would like to convert to in the long-term. Please feel free to reach out to WalkMe Support for any assistance. Quicker access to extension hotfixes and new features than the Edge webstore Enhanced security controls - URL allow and block lists to control where WalkMe is allowed to play Branding customizations - Customize the name and description end users see in the browser Ability to disable auto updates and control updates
- resolved Oct 25, 2024, 02:59 PM UTC
Microsoft has released a fix for this issue in Edge stable version 130.0.2849.56. Please see their status page update under version 130 here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues With this Microsoft fix for the Edge store extension, the workaround WalkMe offered in regard to a unique extension is no longer needed - however, we'd like to highlight the benefits of switching to a unique extension, in order for you to make an informed decision as to if this is something you would like to convert to in the future. Those benefits include: Quicker access to extension hotfixes and new features than the Edge webstore Enhanced security controls - URL allow and block lists to control where WalkMe is allowed to play Branding customizations - Customize the name and description end users see in the browser Ability to disable auto updates and control updates