Waitwhile Outage History

Waitwhile had 2 outages in the last 2 years totaling 182h 4m of downtime — averaging 0.1 incidents per month.

There were 2 Waitwhile outages since October 20, 2025 totaling 182h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.waitwhile.com

Notice April 26, 2026

Elevated request latencies

Detected by Pingoru: Apr 26, 2026, 08:16 PM UTC
Resolved: May 04, 2026, 10:20 AM UTC
Duration: 7d 14h

Affected: Waitwhile Web ApplicationWaitwhile Public PagesWaitwhile API

Timeline · 5 updates

investigating Apr 26, 2026, 08:16 PM UTC

We are currently experiencing poor response times for api.waitwhile.com for certain endpoints. We are investigating this issue and will report back as soon as we have more information.
investigating Apr 26, 2026, 09:42 PM UTC

We are continuing to investigate this issue.
investigating Apr 26, 2026, 10:40 PM UTC

Latencies have improved but are still higher than usual. We continue to investigate the root cause.
monitoring Apr 27, 2026, 08:45 AM UTC

Latencies have returned to normal levels. We continue to monitor the service.
resolved May 07, 2026, 10:20 AM UTC

This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Major cloud provider outage affecting SMS and support chat

Detected by Pingoru: Oct 20, 2025, 08:30 AM UTC
Resolved: Oct 20, 2025, 08:30 AM UTC
Duration: —

Timeline · 1 update

resolved Oct 20, 2025, 09:59 AM UTC

Amazon Web Services is having a severe outage affecting multiple services. This outage is affecting services Waitwhile rely on for sending SMS (Twilio) and customer support (Intercom). As of 10.00 UTC Amazon Web Services have recovered and systems are back to normal.

Read the full incident report →