Waitwhile experienced a minor incident on April 16, 2021 affecting SMS Outgoing (Twilio Global) and SMS Incoming and Delivery Status (Twilio Global), lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2021, 11:05 AM UTC
Our SMS provider is experiencing high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. We are investigating with our provider and will update as soon as we have more information.
- investigating Apr 16, 2021, 12:31 PM UTC
Twilio is continuing to experience high delivery delays. They are still investigating the issue. We will update as soon as we have more information.
- investigating Apr 16, 2021, 03:28 PM UTC
Twilio is observing successful SMS delivery to Vodafone O2 and Hutchison networks. We are monitoring to ensure full provider recovery.
- monitoring Apr 16, 2021, 03:34 PM UTC
Twilio is observing successful SMS delivery to Vodafone O2 and Hutchison networks. We are monitoring to ensure full provider recovery.
- resolved Apr 16, 2021, 04:54 PM UTC
This incident has been resolved.