Waitwhile incident

SMS Delivery Degradation From Twilio Toll-Free Numbers to AT&T Carriers

Major Resolved View vendor source →

Waitwhile experienced a major incident on May 13, 2022 affecting SMS Outgoing (Twilio Global), lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 05:26 PM UTC
Resolved
May 16, 2022, 08:02 PM UTC
Duration
3d 2h
Detected by Pingoru
May 13, 2022, 05:26 PM UTC

Affected components

SMS Outgoing (Twilio Global)

Update timeline

  1. investigating May 13, 2022, 05:26 PM UTC

    We are currently working with our SMS provider to resolve the issue.

  2. investigating May 14, 2022, 05:27 PM UTC

    We are continuing to work with our SMS provider to investigate this issue.

  3. investigating May 14, 2022, 09:11 PM UTC

    We are continuing to investigate this issue.

  4. identified May 14, 2022, 09:12 PM UTC

    The issue has been identified and our provider is working to implement a fix.

  5. identified May 14, 2022, 09:14 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved May 16, 2022, 08:02 PM UTC

    This incident has been resolved.