Waitwhile incident

Slow response times for app.waitwhile.com and waitwhile.com

Major Resolved View vendor source →

Waitwhile experienced a major incident on November 9, 2022, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2022, 03:16 PM UTC
Resolved
Nov 09, 2022, 03:50 PM UTC
Duration
34m
Detected by Pingoru
Nov 09, 2022, 03:16 PM UTC

Update timeline

  1. investigating Nov 09, 2022, 03:05 PM UTC

    We are currently investigating this issue.

  2. identified Nov 09, 2022, 03:16 PM UTC

    Waitwhile's database provider has reported an issue that is affecting Waitwhile: https://status.cloud.google.com/incidents/w7D5XGtVfMGcdcg4Zzud#7Nro3snGH5YXCyUfQuKS This issue is causing slow loading times, and preventing some database information from being displayed in the Waitwhile app and public pages. We are working with Google Cloud to mitigate the issue and will post updates as soon as we have new information.

  3. identified Nov 09, 2022, 03:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 09, 2022, 03:32 PM UTC

    Google Cloud has reported that the issue should be resolved, however, we will continue monitoring and will post an update once we can confirm that Waitwhile is no longer being affected.

  5. monitoring Nov 09, 2022, 03:34 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 09, 2022, 03:50 PM UTC

    Issue has been resolved and Waitwhile is no longer experiencing slow response times.