Waitwhile incident

Elevated error rates in web application and REST API

Minor Resolved View vendor source →

Waitwhile experienced a minor incident on May 3, 2021 affecting Waitwhile API, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
May 03, 2021, 06:31 PM UTC
Resolved
May 07, 2021, 03:28 PM UTC
Duration
3d 20h
Detected by Pingoru
May 03, 2021, 06:31 PM UTC

Affected components

Waitwhile API

Update timeline

  1. investigating May 03, 2021, 06:31 PM UTC

    We are seeing elevated error rates affecting our web application and REST API requests. We are investigating with our cloud provider and will report back as soon as we have more information.

  2. monitoring May 03, 2021, 06:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified May 03, 2021, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 03, 2021, 08:48 PM UTC

    The errors have subsided but our cloud provider is still investigating the original cause. We are monitoring and will report back as soon as we have more information.

  5. resolved May 07, 2021, 03:28 PM UTC

    We have applied a mitigation that have resolved this issue.