W3C incident

Various W3C services are unresponsive due to ongoing cloud infrastructure outage

Major Resolved View vendor source →

W3C experienced a major incident on October 5, 2021 affecting Website and User & Group Management and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2021, 10:23 AM UTC
Resolved
Oct 06, 2021, 02:09 PM UTC
Duration
1d 3h
Detected by Pingoru
Oct 05, 2021, 10:23 AM UTC

Affected components

WebsiteUser & Group ManagementTR PublicationEmail & Mailing ListsIRCAPIChapters

Update timeline

  1. investigating Oct 05, 2021, 10:23 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 05, 2021, 10:26 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 05, 2021, 01:13 PM UTC

    Our provider, CSAIL, has confirmed that there is an ongoing storage outage affecting their cloud service, and that they are actively working on resolving it.

  4. identified Oct 06, 2021, 06:19 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 06, 2021, 02:09 PM UTC

    Our cloud provider has indicated that the issue was fixed and we have confirmed that the various W3C services are available again.