Voucherify incident

Delayed distributions based on customer segments (incl. webhooks / email / sms delivery)

Minor Resolved View vendor source →

Voucherify experienced a minor incident on September 3, 2025 affecting EU1 - API and AS1 - API and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 02:25 PM UTC
Resolved
Sep 03, 2025, 05:34 PM UTC
Duration
3h 8m
Detected by Pingoru
Sep 03, 2025, 02:25 PM UTC

Affected components

EU1 - APIAS1 - APIUS1 - API

Update timeline

  1. identified Sep 03, 2025, 02:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 03, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 03, 2025, 05:34 PM UTC

    This incident has been resolved.