Voucherify incident

Delayed processing of customers data (stale data or no new customers visible in Dashboard)

Minor Resolved View vendor source →

Voucherify experienced a minor incident on September 9, 2025 affecting EU1 - API and EU1 - Dashboard, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 03:02 PM UTC
Resolved
Sep 09, 2025, 07:36 PM UTC
Duration
4h 33m
Detected by Pingoru
Sep 09, 2025, 03:02 PM UTC

Affected components

EU1 - APIEU1 - Dashboard

Update timeline

  1. identified Sep 09, 2025, 03:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 09, 2025, 03:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 09, 2025, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2025, 07:36 PM UTC

    This incident has been resolved.