Voucherify experienced a notice incident on August 7, 2019 affecting EU1 - API and EU1 - Dashboard, lasting 13h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 08, 2019, 07:35 AM UTC
Some customers are seeing intermittent error messages throughout their account. We’re aware of the issue and are working on it urgently. Incoming requests are only partially being safely received. We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running and we will update you right here in 5 minutes with the latest information.
- monitoring Aug 08, 2019, 07:38 AM UTC
We have introduced a fix for solving the issue related to one of the databases nodes. We are monitoring the current usage and state of the cluster.
- resolved Aug 08, 2019, 09:34 AM UTC
This incident has been resolved.