Voucherify experienced a minor incident on October 8, 2020 affecting EU1 - API, lasting 12h 10m. The incident has been resolved; the full update timeline is below.
Affected components
EU1 - API
Update timeline
- identified Oct 08, 2020, 03:53 PM UTC
Communication with API is currently being impacted by the anomalous behaviour of one of the queues working in European clusters. We are investigating the issue.
- identified Oct 08, 2020, 05:32 PM UTC
We have identified the activity which was affecting a bad API performance. We disabled temporarily access for one of the tenants and API has got back to stable state now. As a next step, we are working on the solution which will fix the problem in the long run.
- monitoring Oct 09, 2020, 03:18 AM UTC
A fix has been implemented and released. We are monitoring the results.
- resolved Oct 09, 2020, 04:04 AM UTC
This incident has been resolved.