Voucherify incident

Customer/Redemption API - degraded performance

Minor Resolved View vendor source →

Voucherify experienced a minor incident on October 30, 2020 affecting EU1 - API, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2020, 02:15 AM UTC
Resolved
Oct 30, 2020, 05:00 AM UTC
Duration
2h 44m
Detected by Pingoru
Oct 30, 2020, 02:15 AM UTC

Affected components

EU1 - API

Update timeline

  1. investigating Oct 30, 2020, 02:15 AM UTC

    We are currently investigating the issue. We have noticed to long response time for some API methods. Those are mainly methods related to customer creation path.

  2. monitoring Oct 30, 2020, 02:46 AM UTC

    A fix has been introduced to solve the degraded path. One of the nodes on the application layer was violated and consuming too many resources. The team has replaced that broken pod, and the situation has got stabilized.

  3. resolved Oct 30, 2020, 05:00 AM UTC

    This incident has been resolved.