Voucherify incident

Potential platform issues - cluster EU1

Major Resolved View vendor source →

Voucherify experienced a major incident on January 7, 2021 affecting EU1 - API and EU1 - Dashboard, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2021, 09:15 AM UTC
Resolved
Jan 07, 2021, 10:25 AM UTC
Duration
1h 10m
Detected by Pingoru
Jan 07, 2021, 09:15 AM UTC

Affected components

EU1 - APIEU1 - Dashboard

Update timeline

  1. investigating Jan 07, 2021, 09:15 AM UTC

    We are seeing issues with our cache affecting API and Dashboard. The case can cause problems with logging to the Dashboard. Our Engineering team has started working on mitigation efforts.

  2. monitoring Jan 07, 2021, 09:26 AM UTC

    A fix has been applied. The team is monitoring the platform and results of the applied solution.

  3. monitoring Jan 07, 2021, 09:26 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 07, 2021, 10:25 AM UTC

    This incident has been resolved.