Voucherify incident

Limited accessibility to Voucherify Dashboard Due to Heroku Connectivity problems in Private Space

Major Resolved View vendor source →

Voucherify experienced a major incident on August 31, 2021 affecting EU1 - Dashboard and AS1 - Dashboard and 1 more component, lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 10:20 PM UTC
Resolved
Sep 01, 2021, 05:25 AM UTC
Duration
7h 5m
Detected by Pingoru
Aug 31, 2021, 10:20 PM UTC

Affected components

EU1 - DashboardAS1 - DashboardUS1 - Dashboard

Update timeline

  1. investigating Aug 31, 2021, 10:20 PM UTC

    We currently identified a problem with using Voucherify Dashboard related to Connectivity issues with Salesforce API. It seems that network connectivity problems might be related to recent incidents reported by Amazon AWS. Moreover, Heroku's engineers are looking into reports of connectivity problems to Common Runtime apps in the EU Region. Connections to one-off dynos for apps in Common Runtime EU Region and Private Spaces in Dublin are also affected by the network problem. All that results in problems that we can notice in using Voucherify Dashboard. In the meantime, we try to maximize the availability of the Voucherify Dashboard. The biggest problem users will notice in the usage of account management features - billing details, invoices, etc. The API remains unaffected.

  2. identified Aug 31, 2021, 10:28 PM UTC

    We have isolated the issue to a third-party provider. We will update this incident record once the issue has been resolved.

  3. resolved Sep 01, 2021, 05:25 AM UTC

    This incident has been resolved. Amazon AWS solved the problem, and we don't see any more problems connecting to Salesforce API.