Voucherify incident

AS1 - Elevated API Errors

Major Resolved View vendor source →

Voucherify experienced a major incident on March 30, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2022, 01:30 PM UTC
Resolved
Mar 30, 2022, 01:30 PM UTC
Duration
—
Detected by Pingoru
Mar 30, 2022, 01:30 PM UTC

Update timeline

  1. resolved Mar 30, 2022, 02:11 PM UTC

    We've experienced an elevated level of API errors that were caused due to resource misconfiguration in our cluster. Update 14:21 UTC: We immediately took action by scaling up the infrastructure and fixing the resources allocation issue. After 16mins the cluster status went back to normal. Within this timeframe, some voucherify clients (using the AS1 cluster) might have received HTTP 500 errors, or timeouts.