Voucherify incident

Increased API Response Times

Major Resolved View vendor source →

Voucherify experienced a major incident on November 20, 2023 affecting EU1 - API, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 07:44 AM UTC
Resolved
Nov 20, 2023, 09:31 AM UTC
Duration
1h 47m
Detected by Pingoru
Nov 20, 2023, 07:44 AM UTC

Affected components

EU1 - API

Update timeline

  1. monitoring Nov 20, 2023, 07:44 AM UTC

    Between 07:10 and 07:26 UTC we've experienced an increased level of API response times and API errors. The issue was related to our cache servers and has already been resolved by now. We are currently monitoring the service.

  2. resolved Nov 20, 2023, 09:31 AM UTC

    This incident has been resolved.