Voucherify incident

Elevated errors at eu1

Major Resolved View vendor source →

Voucherify experienced a major incident on December 18, 2024 affecting EU1 - API, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 01:36 PM UTC
Resolved
Dec 18, 2024, 03:11 PM UTC
Duration
1h 34m
Detected by Pingoru
Dec 18, 2024, 01:36 PM UTC

Affected components

EU1 - API

Update timeline

  1. investigating Dec 18, 2024, 01:36 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Dec 18, 2024, 01:44 PM UTC

    The issue has been identified and a fix is being deployed

  3. monitoring Dec 18, 2024, 01:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2024, 03:11 PM UTC

    This incident has been resolved.