VoPay experienced a critical incident on July 8, 2022 affecting Interac Processing, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2022, 03:03 PM UTC
Interac e-transfer services are impacted due to the nation-wide Rogers outage.
- investigating Jul 08, 2022, 03:03 PM UTC
We are continuing to investigate this issue.
- identified Jul 08, 2022, 09:23 PM UTC
Interac E-transfer and Money request is experiencing an outage due to a nationwide outage to Rogers communication. While we continue to wait for our Interac service to be restored, clients can continue to submit Interac transactions to our API. All pending transactions will be processed once the Interac outage has been resolved.
- monitoring Jul 08, 2022, 09:28 PM UTC
Interac E-transfer and Money request is experiencing an outage due to a nationwide outage to Rogers communication. While we continue to wait for our Interac service to be restored, clients can continue to submit Interac transactions to our API. All pending transactions will be processed once the Interac outage has been resolved.
- resolved Jul 09, 2022, 03:10 PM UTC
This incident has been resolved.