VoPay experienced a minor incident on May 25, 2025 affecting Interac Processing, lasting 13h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Interac Processing
Update timeline
- identified May 25, 2025, 04:04 PM UTC
We are currently observing disruptions affecting Interac E-transfers. These appear to be related to an ongoing issue with a third-party service provider integral to our Interac E-transfer operations. Users may experience delays in sending/receiving Interac E-transfers. Our APIs remain operational. We are closely monitoring the situation and are in contact with our partner to understand their resolution timeline.
- resolved May 26, 2025, 05:25 AM UTC
This incident has been resolved.