Volt incident

Partial core messaging disruption resulting from downstream issues

Major Resolved View vendor source →

Volt experienced a major incident on October 13, 2023 affecting Core Messaging - Outbound, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 05:15 PM UTC
Resolved
Oct 13, 2023, 05:50 PM UTC
Duration
34m
Detected by Pingoru
Oct 13, 2023, 05:15 PM UTC

Affected components

Core Messaging - Outbound

Update timeline

  1. identified Oct 13, 2023, 05:15 PM UTC

    Volt has become aware of downstream key orchestration issues with one of our direct connect aggregator connections. These issues have resulted in a partial outage within our core messaging. Messages sent by affected accounts are reported with this error message: "This key has been marked as inactive." We have identified a workaround to this issue and are currently implementing a change. We will provide updates as this incident progresses.

  2. monitoring Oct 13, 2023, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2023, 06:23 PM UTC

    This incident has been resolved.