Volt incident

Intermittent 5XX errors and degraded performance in API and web platform

Minor Resolved View vendor source →

Volt experienced a minor incident on October 17, 2024 affecting Messaging App and Insights App and 1 more component, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 05:12 PM UTC
Resolved
Oct 18, 2024, 12:17 AM UTC
Duration
7h 4m
Detected by Pingoru
Oct 17, 2024, 05:12 PM UTC

Affected components

Messaging AppInsights AppGraphQL API

Update timeline

  1. investigating Oct 17, 2024, 05:12 PM UTC

    We are currently investigating this issue.

  2. identified Oct 17, 2024, 10:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2024, 11:01 PM UTC

    A fix has been implemented and we are monitoring the results. Complete resolution is expected within the next 1-2 hours.

  4. resolved Oct 18, 2024, 12:17 AM UTC

    This incident has been resolved.