Volt incident

Partial outage affecting API servers and UI

Major Resolved View vendor source →

Volt experienced a major incident on January 25, 2025 affecting Messaging App and Insights App and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2025, 05:11 PM UTC
Resolved
Jan 25, 2025, 07:22 PM UTC
Duration
2h 11m
Detected by Pingoru
Jan 25, 2025, 05:11 PM UTC

Affected components

Messaging AppInsights AppGraphQL API

Update timeline

  1. investigating Jan 25, 2025, 05:11 PM UTC

    We are currently investigating this issue.

  2. identified Jan 25, 2025, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 25, 2025, 05:44 PM UTC

    We are continuing to work on a fix for this issue. Outbound messages are being temporarily throttled in conjunction with this fix.

  4. monitoring Jan 25, 2025, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 25, 2025, 07:22 PM UTC

    This incident has been resolved.