VoIPstudio experienced a minor incident on September 16, 2016 affecting Customer Web Admin Panel and Inbound Calls from PSTN and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2016, 08:40 AM UTC
We are currently investigating connectivity issues in our European Data Center. All services has been transferred to Backup facility while our engineers are resolving the problem. However customers may experience brief service degradation while fail over takes place.
- identified Sep 16, 2016, 08:46 AM UTC
The problem in our European facility has been identified as a large scale DDoS attack. Our engineers are currently working to mitigate it. All services has been meanwhile moved to backup facility.
- monitoring Sep 16, 2016, 09:19 AM UTC
Connectivity issues has been resolved and we are currently monitoring for any service degradation post this incident.
- resolved Sep 16, 2016, 01:46 PM UTC
We have now confirmed there are no outstanding service impacting issues.