VoIPstudio incident

Instant Messenger not available to some clients in Europe

Minor Resolved View vendor source →

VoIPstudio experienced a minor incident on October 10, 2016 affecting XMPP Chat and Presence, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2016, 03:01 PM UTC
Resolved
Oct 10, 2016, 03:29 PM UTC
Duration
28m
Detected by Pingoru
Oct 10, 2016, 03:01 PM UTC

Affected components

XMPP Chat and Presence

Update timeline

  1. investigating Oct 10, 2016, 03:01 PM UTC

    We are currently aware of an issue with Instant Messanger which is not available to some European clients. Our engineers are investigating.

  2. resolved Oct 10, 2016, 03:29 PM UTC

    The issue was caused by faulty hardware in one of the data centers. The affected server has been removed from the cluster and all services are back to normal.