VoIPstudio experienced a minor incident on February 7, 2018 affecting Customer Web Admin Panel and Inbound Calls from PSTN, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2018, 08:14 AM UTC
We are currently aware of an connectivity issue affecting part of our infrastructure. This results in some inbound calls not connecting and customer web dashboard being not accessible. Our engineers are on site investigating as matter of priority.
- monitoring Feb 07, 2018, 08:27 AM UTC
Our engineers identified failed circuit and re-routed traffic via different node. All services should be back to normal now, however we will continue monitoring for any outstanding problems.
- resolved Feb 07, 2018, 08:56 AM UTC
Our monitoring systems indicate no outstanding connectivity issues. This issue is marked as resolved now.
- resolved Feb 07, 2018, 08:57 AM UTC
All systems operational.