VoIPstudio incident

United Kingdom numbering - partial outage

Minor Resolved View vendor source →

VoIPstudio experienced a minor incident on April 4, 2018 affecting Inbound Calls from PSTN, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2018, 01:35 PM UTC
Resolved
Apr 04, 2018, 03:02 PM UTC
Duration
1h 27m
Detected by Pingoru
Apr 04, 2018, 01:35 PM UTC

Affected components

Inbound Calls from PSTN

Update timeline

  1. investigating Apr 04, 2018, 01:35 PM UTC

    We are currently aware of the issue affecting some of the inbound numbers in the United Kingdom. Our engineers are currently investigating as a matter of priority. We will provider further updates as we have them.

  2. identified Apr 04, 2018, 01:41 PM UTC

    Our engineers identified the root cause of the issue which is related to interconnect between our network and a third party carrier. Traffic is currently being routed away from degraded link.

  3. resolved Apr 04, 2018, 03:02 PM UTC

    We believe the issue has been resolved at this time.

  4. resolved Apr 04, 2018, 03:02 PM UTC

    All services back operational.