VoIPstudio incident

Potential Problem with call recording and voicemails not showing in history.

Minor Resolved View vendor source →

VoIPstudio experienced a minor incident on April 27, 2018 affecting Customer Web Admin Panel, lasting 108d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2018, 01:12 PM UTC
Resolved
Aug 14, 2018, 09:26 AM UTC
Duration
108d 20h
Detected by Pingoru
Apr 27, 2018, 01:12 PM UTC

Affected components

Customer Web Admin Panel

Update timeline

  1. identified Apr 27, 2018, 01:12 PM UTC

    We are aware that some customers may not be seeing call recordings or voicemails via their web portal. No data loss is expected, as all recordings, voicemails are stored locally on media servers and will be flushed to global file system in next 48hrs

  2. identified Apr 30, 2018, 08:43 AM UTC

    Storage System is back fully operational since 2018-05-29 00:00 GMT, some accounts might still be missing historical data as they are still being restored - so older recording, voicemail etc. may not load yet - estimated time for full restore to complete 48h.

  3. resolved Aug 14, 2018, 09:26 AM UTC

    Completion of System Storage for call recording and Voice mails has completed. Any problems trying to retrieve call recording or voice mails from web portal please open a support ticket.