VoIPstudio incident

Technical issue at one of our Europe data centres.

Minor Resolved View vendor source →

VoIPstudio experienced a minor incident on March 7, 2022 affecting Public Website and Customer Web Admin Panel and 1 more component, lasting 17h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2022, 03:45 PM UTC
Resolved
Mar 08, 2022, 08:50 AM UTC
Duration
17h 4m
Detected by Pingoru
Mar 07, 2022, 03:45 PM UTC

Affected components

Public WebsiteCustomer Web Admin PanelOn-net callsInbound Calls from PSTNOutbound Calls to PSTN

Update timeline

  1. investigating Mar 07, 2022, 03:45 PM UTC

    We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

  2. identified Mar 07, 2022, 05:05 PM UTC

    The root cause of the issue has been now identified and our engineers are working to replace faulty equipment. We expect full service recovery in 60 minutes from now. Please accept our apologies to the interruption with our service.

  3. monitoring Mar 07, 2022, 05:59 PM UTC

    The issue has been resolved and all services have now been restored. We will continue to monitor services for next 12hr in case of any repercussions.

  4. resolved Mar 08, 2022, 08:50 AM UTC

    No further issue reported - All services back operational.