VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Increased Request Error Rate - Japan and US Region
VMware Workspace ONE experienced a major incident on August 5, 2026 affecting Horizon Cloud Service Next-Gen - United States and Horizon Cloud Service Next-Gen - Japan and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 12:37 AM UTC
Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
- identified Aug 05, 2026, 01:49 AM UTC
Horizon Cloud Service Next-Gen continues to experience service degradation.. Customers may be unable to launch or connect to virtual desktops (VDIs) and applications. We have identified a back-end database related issue and are working to restore normal service as quickly as possible.
- monitoring Aug 05, 2026, 02:21 AM UTC
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
- resolved Aug 05, 2026, 03:34 AM UTC
The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.