VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, August 02, 2026, 14:30 UTC – Japan Region.
VMware Workspace ONE experienced a notice incident on July 20, 2026 affecting VM Hub - Japan, lasting 13d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Jul 20, 2026, 03:50 PM UTC
Horizon Cloud Service Next-Gen is going to perform maintenance in Japan region for VM Hub during the below maintenance window. Maintenance Window: • Start: Sunday, July 26, 2026, 14:30 UTC • End: Sunday, July 26, 2026, 16:30 UTC Impact: • Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
- scheduled Jul 24, 2026, 05:11 PM UTC
We will be undergoing scheduled maintenance during this time.
- in progress Aug 02, 2026, 02:30 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.