VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, August 01, 2026, 08:00 UTC – US Region.
VMware Workspace ONE experienced a notice incident on July 20, 2026 affecting VM Hub - US, lasting 11d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Jul 20, 2026, 03:25 PM UTC
Horizon Cloud Service Next-Gen is going to perform maintenance in US region for VM Hub during the below maintenance window. Maintenance Window: • Start: Saturday, July 25, 2026, 08:00 UTC • End: Saturday, July 25, 2026, 10:00 UTC Impact: • Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
- scheduled Jul 24, 2026, 05:11 PM UTC
We will be undergoing scheduled maintenance during this time.
- in progress Aug 01, 2026, 08:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.