VMware Workspace ONE incident
A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications.
VMware Workspace ONE experienced a minor incident on October 24, 2025 affecting Gmail, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 25, 2025, 12:15 AM UTC
Description: We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. Symptoms: Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. Workaround: Customers can access Gmail from the web browser.
- monitoring Oct 25, 2025, 02:55 AM UTC
Description: We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team has identified the root cause and implemented mitigation measures. And, currently we are monitoring the status of mitigation. We will provide an update by Monday, 2025-10-27 11:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Affected customers may have experienced issues accessing Gmail mobile applications. Gmail web access is unaffected. Workaround: Customers can access Gmail from the web browser.
- monitoring Oct 26, 2025, 02:18 AM UTC
Description: The issue with the GMail is resolved for all the users on Saturday, 2025-10-25 12:05 PDT As per our preliminary analysis, the issue was caused due to a recent code change introduced to OneGoogle for Android and iOS apps. Our engineering team mitigated the issue by rolling back these problematic changes. We apologize to all who are affected by the disruption. We thank you for your patience while we worked on resolving the issue.
- resolved Oct 27, 2025, 11:44 PM UTC
Affected services and features: Gmail - Mobile application users on both ios and android Description: Some Workspace for Education users reported experiencing issues accessing Gmail on their mobile devices. Preliminary analysis indicates that the issue was caused by a recent code change in the UX stack of our first-party mobile applications. Our engineering team mitigated the impact by rolling back the problematic changes. Customer impact: Affected users were unable to access Gmail through mobile applications on Android and iOS devices. Gmail web access was unaffected during the issue.