VMware Workspace ONE incident
Workspace ONE UEM: Drop Ship Provisioning - OEM Provisioning Service (OPS) Maintenance May 21, 2026 / Global
VMware Workspace ONE experienced a notice incident on May 15, 2026 affecting Workspace ONE UEM - USA and Workspace ONE UEM - Germany and 1 more component, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled May 15, 2026, 05:21 PM UTC
OPS service is scheduled to undergo maintenance. Maintenance Window: Start: Thursday, May 21, 2026, 9:30 UTC End: Thursday, May 21, 2026, 10:30 UTC Change: Drop Ship Provisioning OPS Maintenance Customer Impact: This release includes backend service updates to improve the reliability of the OPS service. During the Maintenance windows - Online Dropship registration of device records and provisioning/enrollment will not be available Downtime: Downtime is expected for approximately one hour. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- scheduled May 21, 2026, 08:30 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress May 21, 2026, 09:30 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- in progress May 21, 2026, 10:32 AM UTC
Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates. During this delay, Online Dropship registration of device records and provisioning/enrollment will not be available. We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.