VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Universal Console Login issues (All Regions)
VMware Workspace ONE experienced a major incident on October 29, 2025 affecting Horizon Cloud Service Next-Gen - United States and Horizon Cloud Service Next-Gen - Germany and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:50 PM UTC
Horizon Cloud Service Next-Gen is investigating reports of issues with Virtual Desktop connections and Horizon Universal Console logins. We will share updates as more information becomes available. Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.
- identified Oct 29, 2025, 06:06 PM UTC
Horizon Cloud Service Next-Gen identified issues with Microsoft Azure Front Door and implemented remediation steps to ensure end users connecting to Virtual Desktops remain fully operational. However, Horizon Cloud Service Next-Gen still faces issues with Horizon Cloud Universal Console logins. The operations team is collaborating with Microsoft to resolve these problems. Please refer to Azure Status page for more details: https://azure.status.microsoft/en-us/status We will share updates within the next hour or as soon as more information becomes available.
- monitoring Oct 29, 2025, 06:57 PM UTC
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
- resolved Oct 29, 2025, 07:01 PM UTC
The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.