VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Virtual Machine provisioning Issue - Japan region.
VMware Workspace ONE experienced a major incident on January 23, 2026 affecting VM Hub - Japan, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 05:45 PM UTC
The Horizon Cloud Service team is investigating degraded virtual machine (VM) provisioning issue. Updates will be provided as more information becomes available. End users launching desktops will not be affected if sufficient spare capacity exists and there is no impact to existing connections.
- investigating Jan 23, 2026, 06:21 PM UTC
The Horizon Cloud Service team continues to investigate degraded virtual machine (VM) provisioning. End users launching desktops should not be impacted if sufficient spare capacity is available, and existing connections remain unaffected. We will provide an update in one hour or sooner as more information becomes available.
- monitoring Jan 23, 2026, 06:55 PM UTC
Horizon Cloud Service has completed actions to remediate the issues and confirm that VM provisioning operations execute as expected. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
- resolved Jan 23, 2026, 07:14 PM UTC
The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.