Vizion experienced a major incident on November 27, 2023 affecting OOCL, lasting 129d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 27, 2023, 08:05 PM UTC
Connectivity to OOCL is degraded, and our engineering teams have identified the cause. We will update this incident as soon as more information is available. Vizion references may still be created for OOCL shipments during this time, and they will be processed for updates once connectivity has been restored.
- identified Dec 14, 2023, 04:59 PM UTC
We are seeing connectivity improvements but are continuing to focus on bringing latency to acceptable levels.
- monitoring Dec 14, 2023, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 03, 2024, 06:16 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 09, 2024, 09:50 PM UTC
Success rates are below target. Increasing R&D efforts and monitoring further, will determine the next actions required.
- monitoring Mar 24, 2024, 11:42 PM UTC
Connectivity with OOCL is degraded due to issues on the carrier side. We will update this incident once OOCL service outage is resolved. Vizion references may still be created for OOCL shipments during this time, and they will be processed for updates once connectivity has been restored.
- monitoring Mar 25, 2024, 02:26 PM UTC
OOCL services have recovered. However, success rates are still below target. We are continuing our efforts and monitoring to improve performance.
- resolved Oct 28, 2024, 07:15 PM UTC
This incident has been resolved.