Vizion experienced a critical incident on January 7, 2025 affecting Wan Hai, lasting 17d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 07, 2025, 02:37 PM UTC
Connectivity to Wan Hai is degraded and our Engineering teams are currently testing a fix for the connection. We will update this incident as soon as more information is available. Vizion references may still be created for Wan Hai shipments during this time and they will be processed for updates once connectivity has been restored.
- identified Jan 07, 2025, 10:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 07, 2025, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 21, 2025, 06:32 PM UTC
Success rates were still not within acceptable bounds, and our Engineering team has released additional fixes to restore this connection. Engineering and Support will monitor this incident further to confirm if the latest changes resolve the issue.
- resolved Jan 24, 2025, 08:43 PM UTC
This incident has been resolved.