Vizion incident

Automatic Carrier Identification (ACI) endpoint disruption

Major Resolved View vendor source →

Vizion experienced a major incident on May 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 01:00 PM UTC
Resolved
May 13, 2025, 01:00 PM UTC
Duration
—
Detected by Pingoru
May 13, 2025, 01:00 PM UTC

Update timeline

  1. resolved May 14, 2025, 03:41 PM UTC

    References created using the API's Automatic Carrier Identification, or ACI, endpoint were being successfully created but not being processed to identify the supported carrier and track the container movements if supported after the latest API release on May 8th. The Engineering team was able to resolve an error related to ACI processing which caused the prolonged delays in processing those references. The hotfix was deployed before the end of the day on May 13th.